HanBuddy Buddy Operating Terms

These Terms apply alongside the Terms of Service to Buddies listing and providing activities on HanBuddy.

For the earlier revision of the Terms of Service, Buddy Operating Terms and Buddy Commission and Settlement Policy, the effective date is 2026-10-06 Korea Standard Time (KST). The document version identifies the revised wording and is distinct from the effective date. Advance notice of fee changes, protection for confirmed bookings and the amendment procedures in the Terms of Service continue to apply.

The application date and transitional arrangements for the proposed cancellation amendment remain to be determined separately. Neither the document version nor the effective date of the earlier revision establishes the effective date or retroactive application of this proposed cancellation amendment.

Article 1. Eligibility and Approval

1. Buddies must be at least 19 and accurately submit identity, profile, contact, settlement and activity-review information requested by the Company.
2. Approval does not guarantee an activity’s quality or earnings. The Company may request improvements or reject approval after reviewing safety, legality, activity content and operating history.
3. Buddies must verify and maintain any required qualifications, registrations, permits, insurance or facility approvals and provide evidence on request.
4. Buddies are not Company employees and independently plan and provide activities. This does not exclude labor, tax or consumer protection laws applicable to the actual relationship.

Article 2. Listings

1. Buddies accurately list titles, descriptions, photos, schedules, locations, duration, language, inclusions and exclusions, requirements, capacity, prices and safety precautions.
2. Displayed prices must reflect all agreed inclusions among essential tickets, seats, food, drinks, equipment and other costs. Separate costs and estimated ranges must be clearly shown before payment.
3. Buddies may not use others’ works, photos, trademarks or personal information without permission.
4. The Company may request correction or removal of plainly inaccurate or unlawful information, highly unsafe activities or activities inconsistent with the Service’s purpose.

Article 3. Fulfilling Bookings

1. Confirmed activities must be faithfully provided at the advertised time and location, in the advertised language and with the advertised content.
2. Before the start, Buddies check participant counts and preparations and arrange included tickets, seats, food orders, equipment and other items.
3. Accompanying Tourists home is not required unless expressly included. Buddies nevertheless provide the ending location and basic safe onward-travel guidance.
4. Buddies may not demand off-platform payment, additional gratuities or mandatory costs absent from the activity details.

Article 4. Changes and Cancellation

1. Material changes to the date, start time, location, key itinerary, language or inclusions require the Tourist’s consent through the Service and are not confirmed before consent.
2. Unavoidable cancellations must be submitted as soon as possible through the Service with reasons to the Company and Tourist. Buddies must not ask Tourists to cancel instead.
3. Confirmed bookings must be fulfilled. For cancellation of a confirmed booking attributable to the Buddy, the Company considers sanctions such as warnings or reduced listing visibility regardless of the time remaining before the activity.
4. For cancellation of a confirmed booking attributable to the Buddy, the Company may impose a cancellation fee of 20% of that booking’s actual payment amount. However, the Company may waive fees or sanctions for objectively verifiable unavoidable reasons, such as serious illness or injury, accidents, government restrictions, venue closure or serious safety danger, or weather outside the Buddy’s control that prevents performance.
5. Cancelled bookings are fully refunded to Tourists and generate no Buddy compensation.

Article 5. Lateness and No-Shows

1. Buddies arrive before the agreed time and promptly report expected delays through messages or registered contact methods.
2. Lateness of at least 15 minutes without prior agreement may result in a 20% refund of the actual payment amount, reflected in settlement.
3. If lateness of at least 30 minutes causes the Tourist to end the activity, a full refund is provided and the Buddy may receive a warning.
4. A confirmed no-show where the Buddy cannot be contacted results in a full refund and may cause immediate suspension or termination of Buddy status. An additional cancellation fee of 20% of the actual payment amount may be deducted or billed separately.
5. The Company may request messages, attempted calls, location or traffic evidence to verify lateness, no-shows and unavoidable circumstances.

Article 6. Safety and Emergencies

1. Before activities, Buddies check and explain hazards, weather, travel routes, facility conditions and participant precautions.
2. Buddies must not provide medical, driving, high-risk leisure or legally regulated services beyond their expertise and qualifications.
3. For accidents, missing persons, violence, sexual harassment or medical emergencies, stop the activity, first contact local emergency services such as 112 or 119, then report to the Company.
4. The Company is not a real-time rescue service and cannot replace on-site safety measures, but must not delay reports, record preservation, account protection, authority cooperation or follow-up support.
5. Buddies submit the circumstances and response within 24 hours of an accident or serious safety incident. Delays due to emergency response are taken into account.

Article 7. Tourist Care and Non-Discrimination

1. Buddies must not unfairly discriminate or insult based on nationality, race, gender, sexual orientation, gender identity, disability, religion, age or other personal characteristics.
2. Sexual harassment, bullying, threats, stalking, coercion, unwanted physical contact or recording, and demands for private meetings are prohibited.
3. Included assistance such as interpretation or food ordering must be faithfully provided within the agreed scope. Medical or legal interpretation requiring professional qualifications may be declined with referral to appropriate institutions.
4. Detailed rules and reporting procedures follow the Community and Safety Policy.

Article 8. Personal Information and Contact Details

1. Tourist nicknames, profile images, participant counts, requests and contact details received for confirmed bookings may be used only for activity preparation, communication, safety and dispute handling.
2. They may not be used for advertising, private contact, recruitment for other services, contact lists or disclosure to third parties.
3. Separately stored personal information must be deleted promptly once the booking is over and dispute handling no longer requires it.
4. Buddies immediately report leaks or misdirected information and cooperate to prevent further spread.

Article 9. Reviews and Dispute Cooperation

1. Buddies must not offer benefits or imply disadvantages in exchange for writing, deleting or changing reviews.
2. Buddies must provide reasonably requested messages, receipts, booking confirmations, tickets and operating records for cancellation, refund, safety or quality disputes.
3. Buddies may appeal a proposed resolution with supporting materials within 14 days of notice.

Article 10. Fees, Settlement and Taxes

1. Compensation, platform fees, refunds and cancellation fees follow the Buddy Commission and Settlement Policy.
2. The total platform fee is 20% of actual sales for standard Buddies and 15% for approved Early Buddies. Both rates include VAT and payment-processing fees, which are not deducted again. New applicants who complete Buddy onboarding and their application by 2026-11-30 Korea Standard Time (KST) receive the permanent Early Buddy rate after review and approval. Approval in December or later does not disqualify applicants who completed their application by the deadline. This is the deadline for new applications, not the expiry of the discount. Completing an application does not automatically approve an activity.
3. Buddies are responsible for reporting income and paying taxes under applicable law. The Company and Buddy fulfill applicable duties to issue and receive supporting documents according to business registration, tax status, income type and the actual transaction. The Company fulfills its statutory withholding, remittance and payment-statement filing duties and does not transfer them to the Buddy.

Article 11. Restrictions and Termination

Depending on seriousness, repetition, harm and urgency, the Company may warn, hide listings, restrict new bookings, hold settlements, suspend or terminate Buddy status. Urgent restrictions without prior warning may apply to:

• No-shows, violence, sexual harassment, fraud or serious privacy violations.
• Unlicensed activities or other legal violations requiring immediate cessation.
• Imminent risks to members’ life, body or property.

Where possible, the Company explains reasons and appeal procedures and reviews measures against submitted evidence once urgency subsides.

Article 12. Contact

• Email: contact@hanbuddy.kr
• Phone: +82 10-8297-0110